Customer Service Information & Policies
We accept Visa and MasterCard. We also accept payments sent via U.S. Mail. Our payment processors are PayPal™ and Authorize.net™. We chose to use these payment processors so we will not see or store any credit card information when you place an order on this website. All credit card processing is done by these third party companies who meet the highest security standards in the industry.
Our shopping cart has an SSL certificate. This technology protects the personal information you enter into our shopping cart as it's being transmitted to PayPal or Authorize.net. What is SSL? Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate.
To mail your payment, please send it to:
The Little Chickadee
651 Vernier Rd.
Grosse Pointe Woods, MI 48236
Because The Little Chickadee is located in Michigan, a 6% sales tax must be added to Michigan orders.Return to top
We'll ship to any street address in the United States. (Sorry, no P.O. boxes) Shipping rates are based on the actual weight plus the dimensions of the items you order combined with the distance from the shipping origin. Our products ship from various origins, but all are located in the central part of the U.S. Depending on the item, it may come from Missouri, Iowa, or Mississippi.
You will see a computation of the shipping costs for your specific order during the checkout process. You will also see the total cost of your order - shipping and any appropriate taxes included - prior to finalizing your transaction.
When will I receive my items?
- If you pay by credit or debit card through PayPal or through Authorize.net™, we will process your order within one business day. Depending on your shipping location, if you choose normal ground service, you can expect your items 2-8 business days after after you submit your order. Various expedited shipping services are also available for an extra charge and can be specified at the time of your order.
- If you pay using an eCheck through PayPal, we will process your order upon receipt of PayPal's notification that the funds are cleared and deposited into our PayPal account. This can take up to 4 additional business days. Therefore, depending on your shipping location, and type of service requested, by using an eCheck you can expect your items 6-12 business days after you submit your order. Again, expedited shipping is available for an extra charge but will not be acted upon until PayPal notifies us that the funds have cleared.
- If you mail us a money order, cashier's check or other certified funds via US Postal Service, we will process your order within one business day of the day we receive the payment. So, depending on when we receive your payment and your shipping location, you can expect your items 2-8 business days after we receive your payment. Again, expedited shipping is available for an extra charge but will not be acted upon until we receive your payment.
- For a regular personal check received through the mail, we will wait 7 days to make sure the check clears before processing your order. In this case, your order will take longer. Because of the 7 day delay, it could take 9-15 business days from when we receive your payment until you receive your shipment.
For all orders, we will e-mail you the shipper's tracking number as soon as we know it-- usually the day after it ships.
If an item is currently out of stock, that information will show along with the product description and you will not be able to place it in your shopping cart. But, occasionally, we may find out an item is out of stock after you place your order. We will promptly notify you if this should happen and we will let you know a date by which we expect to ship it. Our first contact attempt will be through the email address you've provided at checkout. Our second attempt will be by phone. After we contact you, you will have your choice of waiting for the item or canceling your order. If you cancel your order (or the unavailable portion), that portion of your order will not be charged on your credit card.Return to top
All returns must be received within 30 days after you receive your order.
If your shipment is damaged, contains defective merchandise, or contains items you did not order, please email us at Sales@LittleChickadee.com immediately upon receipt. We will give you return instructions and will pay for any shipping charges.
If you change your mind and decide you do not wish to keep an item that you ordered, please email us at Sales@LittleChickadee.com for return instructions. We regret that we cannot pay return postage or shipping in this case. But, we will issue a refund for the purchase price, less a 15% restocking fee, when we receive it back in brand new condition with relevant papers, parts, and packaging intact.Return to top
STILL HAVE QUESTIONS?
Please email us at Sales@LittleChickadee.com. Monday through Friday, 9 am to 5 pm Eastern, you can also reach us at (313) 757-BIRD (2473).